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Welcome to Tenacious Empathy. By accessing our website, purchasing products, or joining our Collective, you agree to the following Terms & Conditions. These terms are designed to be clear, fair, and supportive of both our community and our mission. 

1. General use

  • This website is owned and operated by Tenacious Empathy.

  • By using this site, you agree to respect our content, community guidelines, and intellectual property.

  • We reserve the right to update these Terms at any time.

2. products & orders

  • This website is owned and operated by Tenacious Empathy.

  • By using this site, you agree to respect our content, community guidelines, and intellectual property.

  • We reserve the right to update these Terms at any time.

3. Pricing & payment

  • All prices are listed in USD unless otherwise noted.

  • We accept secure online payment methods including major credit cards.

  • Taxes and shipping costs are calculated at checkout.

4. shipping & delivery

  • Orders are typically fulfilled and shipped within 5–10 business days.

  • Delivery times may vary by location.

  • We are not responsible for delays caused by postal services, carriers, or customs.

5. returns & refunds

  • Please review our Refund Policy for full details.

  • Returns must be requested within 30 days of delivery.

  • Refunds are issued once returned items are received and inspected.

6. Memberships & collective

  • By joining the Tenacious Empathy Collective, you agree to make recurring contributions as specified.

  • You may cancel your membership at any time.

  • Contributions are used to fund campaigns, pay-it-forward projects, and community support.

7. Community conduct

  • Tenacious Empathy is more than a brand — it’s a movement. We encourage respectful dialogue in all spaces.

  • Hate speech, harassment, or abusive behavior will not be tolerated.

  • We reserve the right to remove or block individuals who violate these principles.

8. liability

  • Tenacious Empathy is not liable for indirect, incidental, or consequential damages resulting from the use of our site, products, or services.

  • All content and services are provided “as is” without warranties of any kind.

9. governing law

  • Tenacious Empathy is not liable for indirect, incidental, or consequential damages resulting from the use of our site, products, or services.

  • All content and services are provided “as is” without warranties of any kind.

10. contact us

For questions about these Terms & Conditions, please contact us at: info@tenaciousempathy.com

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